Managing Uncertainty Podcast - Episode #210: You're Here to Support the Business

When I kick-started my career in retail loss prevention, a seemingly trivial incident significantly reshaped my approach toward my role. A woman at my store constantly made fraudulent refunds, and being a former law enforcement officer, my instincts kicked in, and I was eager to put her behind bars. My boss, on the other hand, had a different perspective. He made me realize that our job wasn’t to put people in jail but to support the organization’s business objectives. This lesson has been a guiding principle in my resilience profession of business continuity and crisis management. Fast forward to my …